This page explains how Bingo Casino collects, uses, stores, and protects the personal information of players in the Philippines. By using our platform, you agree to the practices described here.
When you register an account on Bingo Casino, we collect the personal details you submit during the sign-up process, including your full name, date of birth, email address, and mobile number. If you proceed with identity verification, you may also be asked to provide a copy of a valid government-issued ID such as a Philippine passport, driver's licence, or SSS card. Payment-related information such as your GCash number or bank account details is collected when you make a deposit or request a withdrawal. We collect this information because it is necessary to create and manage your account, verify your identity in compliance with applicable regulations, and process financial transactions in Philippine pesos. All information you provide is stored securely and is only accessed by authorised personnel for the purposes described in this policy.
When you browse or use the platform, certain technical data is collected automatically to help us operate and improve the service. This includes your device type, operating system, browser version, IP address, and the pages or features you interact with during your session. We also record login timestamps, session duration, and in-app activity such as games played and bets placed. This data helps us detect unusual account activity, prevent fraud, and ensure the platform performs reliably on mobile devices commonly used by Filipino players. Automatic data collection does not involve reading your private messages or accessing files stored on your device, and it is used solely for operational and security purposes.
We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data may be shared with trusted service providers who assist us in operating the platform, such as payment processors that handle GCash and bank transfer transactions, and identity verification partners who help us confirm player identities. These partners are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose information to regulatory authorities or law enforcement agencies in the Philippines if required by law or in response to a valid legal request. Outside of these limited circumstances, your personal information remains within the Bingo Casino platform and is not disclosed to outside parties.
You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe and provide the information in a clear, readable format. This right allows you to confirm what data we have collected and how it is being used. Knowing what information we hold helps you stay in control of your personal details on the platform. If you believe any data is being processed without a valid basis, you may raise a concern with our support team.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic account details directly through your account settings, or contact our support team for changes that require manual review and verification. Keeping your information accurate ensures that transactions, communications, and identity checks proceed without unnecessary delays. We aim to process correction requests promptly and will confirm once the update has been applied. Accurate records also help protect your account from potential misuse.
You may request the deletion of your personal data when it is no longer necessary for the purposes it was collected, or if you withdraw your consent. Please note that certain data may be retained for a period required by law or for the resolution of outstanding transactions before deletion can be completed. Once the mandatory retention period has passed and there are no pending legal obligations, your data will be securely removed from our systems. We will confirm receipt of your erasure request and keep you informed of the progress. This right gives you meaningful control over your digital footprint on the Bingo Casino platform.
You have the right to object to the processing of your personal data in certain circumstances, including where processing is based on legitimate interests. If you raise an objection, we will review your request and cease processing unless we have compelling legitimate grounds that override your interests or legal obligations require us to continue. You may also object to your data being used for any form of profiling or automated decision-making that significantly affects you. We take all objections seriously and will respond with a clear explanation of the action taken. Filipino players are encouraged to exercise this right whenever they feel their data is being used in a way they did not anticipate.
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations. Transaction records, identity verification documents, and account activity logs may be kept for a minimum period to comply with anti-money laundering requirements and other regulatory obligations. Once the retention period has expired and there are no outstanding legal or regulatory reasons to keep your data, it will be securely deleted or anonymised. If you close your account, we will begin the data retention countdown from the date of closure. For specific questions about how long particular types of data are kept, you may contact our support team directly. We believe transparency about data retention is an important part of building trust with our players across the Philippines.
Bingo Casino uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, ensuring that sensitive information such as login credentials and payment details cannot be intercepted during transmission. Access to personal data within our systems is restricted to authorised staff who require it to perform their job functions, and all access is logged and monitored. We conduct regular security reviews to identify and address potential vulnerabilities in our platform. While no online system can guarantee absolute security, we are committed to maintaining robust protections and responding promptly to any security incidents that may affect Filipino players using our service. Our security practices are reviewed periodically to keep pace with evolving threats and industry best practices.
Because Bingo Casino is designed as a mobile-first platform for Filipino players, we have implemented specific protections for users accessing the service on smartphones and tablets. We recommend that all players enable a screen lock on their device and avoid using the platform on public or shared Wi-Fi networks without a secure connection. Our platform supports session timeouts that automatically log you out after a period of inactivity, reducing the risk of unauthorised access if your device is left unattended. You should never share your login credentials with anyone, and if you suspect your account has been accessed without your permission, you should change your password immediately and contact our support team. Taking these simple steps alongside our built-in protections significantly reduces the risk of account compromise for players throughout the Philippines.
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will notify registered players through the platform or via the email address associated with their account. The updated policy will take effect from the date it is published on this page, and continued use of the platform after that date constitutes acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how your data is being handled. The date of the most recent update will always be visible at the top of this page so you can quickly identify whether the policy has changed since your last visit. If you have any questions or concerns about this policy or how your personal information is used, please visit our FAQ page or reach out to our support team for assistance.
Bingo Casino uses cookies and similar tracking technologies to improve your experience on the platform and ensure that certain features function correctly. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in during a session, and understand how different parts of the platform are being used. We do not use cookies to collect sensitive personal information or to track your activity on other websites outside of our platform. You can manage or disable cookies through your browser settings, although doing so may affect the functionality of certain features on the site. By continuing to use Bingo Casino after being informed of our cookie practices, you consent to the use of cookies as described in this policy. We are committed to using only the cookies necessary for the platform to operate effectively and to provide a smooth experience for Filipino players on mobile and desktop devices.
Your privacy matters to us. Bingo Casino is committed to keeping your personal data safe while delivering a smooth, mobile-first gaming experience for players across the Philippines. Create your account today and enjoy casino-style entertainment with full transparency on how your information is handled.